Bonsella Hotel

Location03 Bao Khanh Str, Hoan Kiem Dist, Hanoi  •  Phone: +84-2422-838-666  •  Hotline: +84-987-915-245  •  Email:

Terms & Conditions

Payment Policy: 
- We are fine with any method of payment : Cash ( VND , USD ), Visa or Master card
- All Promotional rates are inclusive of 10% tax and 5% service charges.

Check-in/out Policy:

- Check in: from 14:00 pm
- Check out: no later than 12:00 pm
- Early check-in: subject to room availability.

Late check-out policy:
- Late check-out is subject to room availability
- Keeping room to 17:00 check-out: 50% room rate surcharge
- After 17:00 check-out: 100% room rate surcharge

Early arrivals and late departures:
 - If your arrival is early in the day and you would like immediately access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel

Guarantee Policy:
- A valid credit card will be required upon booking;
- For credit card reservations, the same card(s) must be presented upon check in at the respective hotels;
- Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.

Children Policy:
- Child under 9-year old: Sharing existing bed- free of charge.
- Child from 9-year old or extra Adult: surcharge $15/person/room/night.

Cancellation/Amendment Policy : This policy defines how to handle cancellations:
- If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
- If cancellation/amendment is made within 72 hours, including reservations made within 72 hours of your arrival, 1st night’s room rate and tax will be charged
- In case of no-show, 100% room rate and tax will be charged.
- Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non – refundable

* The refund process will take approximately 7 to 20 working days. A transaction fee of 2% for Visa card, Master card and 5% for American Express will be applied. Please notify us at  when you receive the refunded amount.

Complaints or Comments:

We take our guest satisfaction very seriously. Any complaint or comment regarding a stay should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately. 
Problems which cannot be resolved there and then should be notified in writing to General Manager, email: